Billing and plans
Choose a plan, manage your subscription and payment method, and top up conversations for the AI assistant.
Plans
| Plan | Locations | Includes |
|---|---|---|
| Starter | Up to 3 | Booking pages, dashboard, services, staff, appointments, team, inventory, expenses, revenue. |
| Business | Up to 10 | Everything in Starter, for larger teams. |
| Enterprise | Unlimited | Everything in Business, plus the Booky AI assistant with 100 conversations per billing period and Booky customisation. |
Current prices are on the Pricing page. Billing is monthly and handled by Paddle, our payment provider; Paddle's name appears on your card statement.
Subscribe, upgrade or downgrade
Open Billing, pick a plan and complete the Paddle checkout. If your business is eligible for a trial, the trial price is shown. With an active subscription, choosing another plan changes it in place after a confirmation.
Manage the subscription
- Cancel subscription – access continues until the end of the paid period, and you can resume before then.
- Update payment & reactivate – appears after a failed payment. There is a short grace period of 3 days after the paid-through date before access is suspended.
- Reactivate subscription – for a paused subscription.
- Invoice & payment history – every transaction with its reference, date, amount and status.
Billing actions are owner-only. Any team member can view the current plan and history.
AI assistant conversations
On Enterprise, the AI assistant card shows the conversations included this period, when they reset, and any purchased credits. Included conversations do not carry over; purchased credits never expire. A conversation is counted once, the first time the assistant replies. Use Top up conversations to buy a one-off pack. See Booky AI assistant.
Refunds are described in our refund policy.